Your privacy

The short version

Clickit lets you grab the last 30 seconds of your game. When someone presses the button at the court, or taps “Tap to capture” in the app, the system saves a short clip (picture and sound) of what just happened on court.

A clip can include other people who were playing or standing nearby. Anyone who has scanned the QR code at that court can see and save that court’s recent clips, so please be considerate of others. Any of them can also remove a clip.

Clips and recordings are deleted automatically 4 hours after they are made. Clickit is for adults (18 and over).

Who is responsible

For court footage, the club is in charge. The club or venue where you play chooses to have Clickit on its courts and decides how it is used. In data protection terms the club is the “controller” of the court footage (clips, session recordings, court snapshots and the live camera). Its name and contact details are on the sign at the court.

Clickit runs the system for the club. For court footage we are the club’s “processor”: we operate the system on the club’s behalf, under a written data processing agreement, and only use the footage as the club instructs.

For our own data, Clickit is in charge. We are the controller for this website, club dashboard accounts, support requests, business contacts, the anonymous in-app agreement records described below, and the marketing clips shown on this website.

Clickit is a trading name, operated from the United Kingdom. For anything about your data, email privacy@clickit.ltd.

Recording at the court

Each Clickit court has one camera that picks up video and sound. Before a court goes live the club must put up a sign at the court saying that video and sound are being captured, who is responsible and where to find this notice. Our system will not serve any clips from a court until the club has confirmed the sign is up.

The club can switch capture off for a court at any time, for example during junior sessions.

What we capture

• A short rolling buffer. While a court is live, the camera feed passes through a rolling buffer of roughly the last 36 seconds. It is held in the memory of the Clickit box at the club only, is constantly overwritten, and is never saved to disk unless someone captures a moment.
• Clips. When someone presses the courtside button or taps “Tap to capture”, the previous 30 seconds, video and sound, are saved as a clip. Each clip carries a Clickit watermark, the club’s logo and a short end card.
• Session recordings. A player can choose to record their whole session from the app, for up to 120 minutes. Everyone on that court is recorded for that time, so it is treated exactly like a clip: same access, same Remove button, same automatic deletion.
• Court snapshots. Once a minute the system takes a small still image of the court so the club can check its camera is working. Each one replaces the last, and only the club can see it, in its password-protected dashboard.

We keep the sound because it is part of the moment (the ball, the reactions). We do not use face recognition, tracking, biometrics or analytics on the footage.

We do not ask for your name, email or phone number to give you your clip. The first time you capture or record on a court, the app asks you to confirm you have read a short notice. We keep a record that the notice was agreed on that court and when, with nothing that identifies you, for 12 months.

Where footage is kept

Clips and recordings are stored on the Clickit box installed at the club, not in a cloud video service. When you watch or download a clip, it travels to your phone over an encrypted (HTTPS) connection through Cloudflare, which carries it in transit.

Clickit staff can reach the box remotely, over a private encrypted connection, to keep it running and to deal with support requests.

Who can see clips

Each court has a QR code. Scanning it saves a key for that court on your phone, so there is no account or password to type. Only phones holding that key can list, watch or download that court’s clips, which in practice means people who were at the court and scanned the code.

If you share a clip using the share button, the link works for that one clip only. Anyone you send it to can watch it until it is deleted.

Once a clip has been downloaded or shared, copies on people’s phones or social media are outside our control and are not deleted by us.

How long we keep clips

Clips are deleted automatically and permanently 4 hours after they are made. Session recordings are deleted 4 hours after they finish. If the box runs short of space, the oldest footage is deleted sooner. The court snapshot is overwritten every minute and deleted if the court is removed.

If you want to keep a clip, download it to your phone before it expires.

Removing a clip

Anyone who can see a clip can tap “Remove” and it is deleted straight away for everyone. If you are in a clip and cannot remove it yourself, email privacy@clickit.ltd with the club, court, date and rough time, and we will take it down. Please be quick: within 4 hours it will be deleted anyway.

Clips on this website

The clips shown on this website were filmed with players who signed a media release agreeing to their use. If you appear in one of our marketing clips and want to withdraw your agreement, email privacy@clickit.ltd and we will stop using it.

Children

Clickit is for adults aged 18 and over. Younger players may still appear on court, so clubs switch capture off for junior sessions. If a clip shows a child, anyone at the court can remove it with the “Remove” button, and a parent or guardian can contact us and we will prioritise taking it down.

This website and other data we hold

• Website visitors. This website sets no cookies. We use Cloudflare Web Analytics, which counts visits without cookies, and our fonts are hosted on our own site. See our cookie notice for the details, including what the Clickit app stores on your phone.
• Emails to us. If you email hello@, support@ or privacy@clickit.ltd, we use what you send to reply and help you.
• Support requests are kept for 12 months.
• Club dashboard accounts are kept for as long as the club’s contract runs, then deleted within 30 days of it ending.
• Business contacts (people at clubs we talk to about Clickit) are kept for up to 24 months from our last contact, or deleted straight away if you ask us to stop.
• Server logs have IP addresses shortened and roll over after about 30 days. Database backups are kept for 14 days.

Why we are allowed to do this

• Court footage: the club relies on its legitimate interests in offering players a replay service, which it has assessed and balanced against players’ privacy. For the player who captures a moment, it is also something they have asked for.
• Club accounts and support requests: to perform our contract with the club, or to deal with your request.
• In-app agreement records: to show the notice was given (our legal obligations and legitimate interests in accountability).
• Business contacts: our legitimate interests in telling clubs about Clickit. You can opt out at any time.
• Marketing clips on this website: your consent, given in a signed media release.
• Website analytics: our legitimate interests in knowing how the site is used, without cookies.

Who helps us run Clickit

We use a small number of service providers. They only act on our instructions, and we do not sell your data to anyone.

• Cloudflare, Inc. (USA): secure connection between the club’s box and your phone, website hosting, domain and email routing, cookieless website analytics.
• Tailscale Inc. (USA): the private network we use to maintain the boxes. It sees connection details only, never footage.
• Resend (Plus Five Five, Inc.) (USA): sending support emails.
• Brevo (Sendinblue SAS) (France): sending our business emails.
• Google LLC (USA): the email inbox where emails to support@ and privacy@ arrive.

Where a provider is in the USA, the transfer is protected by the UK Extension to the EU-US Data Privacy Framework or the UK’s International Data Transfer Addendum. Tailscale is not part of the Data Privacy Framework, so it relies on standard contractual clauses with the UK Addendum in its data processing agreement. France benefits from a UK adequacy decision.

Your rights

You can ask to see the personal data held about you, to have it corrected or deleted, to restrict or object to how it is used, to receive a copy in a portable form, and to withdraw any consent you have given. Email privacy@clickit.ltd. We reply within one month (we may extend this by up to two months for complex requests, and will tell you if so).

For court footage, the club is responsible for answering, so we pass your request to the club within 2 working days and help it respond. You can also contact the club directly. Please bear in mind that footage is only kept for 4 hours, so a request made after that will usually find that nothing is held.

Complaints

If you are unhappy with how your data has been handled, please complain to us first at privacy@clickit.ltd. We will acknowledge your complaint within 30 days and reply without undue delay. If it is about court footage, we will also involve the club, which is responsible for it.

If you are still unhappy, you can complain to the Information Commission (formerly the ICO) at ico.org.uk or on 0303 123 1113.

Changes to this notice

We will update this page if anything changes and show the date at the top.

Get in touch

Questions, or want a clip removed? Email privacy@clickit.ltd and we will help.